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Inside Sales Representative

Company: Mid-Coast Electric Supply, Inc.
Location: Corpus Christi
Posted on: November 25, 2022

Job Description:

Position Summary The Customer Sales Representative (CSR) is responsible for supporting the outside sales staff to quickly assess customers' needs and recommend appropriate solutions based upon their knowledge of our products and the customers' specific needs. CSRs will help customers get the parts they require. They will interact extensively with customers to clarify their needs by researching and recommending parts, provide quotes, and take orders. Major Responsibilities Process telephone orders by quoting product, prices, delivery specifications and payment terms and by offering substitute products where appropriate. Assist outside sales personnel by processing priority transactions. Increase business by selling to customers in addition to taking orders. Gather marketing information regarding customers, competitors and pricing as well as implement sales strategies set forth by senior management. Establish and maintain customer relationships; communicate with customers and co-workers to provide technical information. Assist in locating special parts or products for customers using available resources. Process customer orders, returns, credits, cash and credit card transactions. Provide follow-up for customer quotes and lost sales. Communicate daily with the Sales Department in regard to customer needs and inquiries. Other Responsibilities Assist with special projects as required by VP of Sales. Participate in training opportunities to enhance and maintain personal and product knowledge. Academic & trades qualifications _Essential_ High School Diploma or GED _Desirable_ Some college or Bachelors degree Work experience & skills _Essential_ 2+ years customer service and sales experience Product and application knowledge PC proficiency for data entry and Microsoft Office applications _Desirable_ 2-3 years experience in electrical distribution Drives Growth Strong Microsoft Office knowledge Personal qualities & behavioral traits _Essential_ Excellent interpersonal and customer relations skills Ability to work independently with little supervision Detail oriented Excellent follow-up Proper use of Grammar, Vocabulary, and Spelling _Desirable_ Ability to resolve customer complaints/problems tactfully Display initiative to manage own schedule Listening skills are paramount in gaining customer confidenceJob Type: Full-timePay: From $45,000.00 per yearBenefits: 401(k) Dental insurance Disability insurance Employee discount Employee stock purchase plan Flexible spending account Health insurance Health savings account Life insurance Paid time off Profit sharing Vision insuranceSchedule: 8 hour shift Day shift Monday to FridaySupplemental pay types: Commission payEducation: High school or equivalent (Preferred)Work Location: One location

Keywords: Mid-Coast Electric Supply, Inc., Corpus Christi , Inside Sales Representative, Sales , Corpus Christi, Texas

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