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Guest Services Representative- American Bank Center (Part-Time)

Company: Spectra
Location: Corpus Christi
Posted on: September 24, 2022

Job Description:

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Talen Energy Stadium. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.ESSENTIAL FUNCTIONS (including, but not limited to---):Provide exceptional customer service to all guestsGreet guests and collect tickets as they enter the building or section assignedEnsure guest compliance with outside food/beverage and camera building policiesUsher guests to their seats and provide directional assistance throughout facilityMonitor guest conduct and provide assistance to guestsAssist in providing a safe and secure environment for IECReport any unsafe equipment or situations to supervisory staff immediatelyPerform crowd control management functionsAct as a member of the emergency evacuation team by directing guests to emergency exitsMonitor emergency exits and assist guests with special needsMove around to various positions/locations as event needsHand out materials to guests as needed for eventsFollow directions for all event procedures and safety standardsProvide excellent customer service assistance to internal and external clientsExemplify the How You Doin philosophiesNON ESSENTIAL FUNCTIONS:Perform other duties as assignedQUALIFICATIONS:High school diploma, GED or equivalent preferredMust have a demonstrated ability to function in a fast paced, high-pressure environmentCustomer Service experience Exceptional Customer Service skills - outgoing and friendly personality requiredAbility to communicate clearly and concisely in the English languagePossess superior interpersonal and communication skillsAbility to work both independently and as part of team, remaining flexible in roleMust have the ability to work flexible schedule including long hours, nights, weekends and holidays.Must be able to stand on feet for at least 4 hour periods at a timeINTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Intellectual/Social demands:While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations. Position requires frequent attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position requires constant use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards various building locations. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern. Employee must frequently work both independently and as part of a team. Physical demands:While performing the duties of this job, the employee will frequently move about various areas of the buildings in the course of directing or escorting customers to their seats. Employee must frequently communicate in-person and via in-house phones with supervisors to exchange information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.Work environment:The duties of this position are performed primarily in doors. The noise level in the work environment is usually moderate to loud during event days.The employee is occasionally exposed to weather conditions by entrances prevalent at the time of events.We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Keywords: Spectra, Corpus Christi , Guest Services Representative- American Bank Center (Part-Time), Sales , Corpus Christi, Texas

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