Contact Center Analyst
Company: VirtualVocations
Location: Corpus Christi
Posted on: September 20, 2024
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Job Description:
A company is looking for an Analyst, Contact Center
Configuration to analyze and deliver on complex interaction routing
and system configuration assignments.
Key Responsibilities
Analyze business needs and configure system capabilities for
effective work distribution
Collaborate with internal stakeholders to understand requirements
and achieve technical solutions
Develop and configure interaction routing and conversational
design, ensuring quality through thorough testing
Required Qualifications
4 Year/Bachelor's degree or equivalent (Minimum Required)
1 - 3+ years of experience with telephony administration and
contact center technologies
3 - 5+ years of experience in application configuration or
development aligned with job responsibilities
Keywords: VirtualVocations, Corpus Christi , Contact Center Analyst, Professions , Corpus Christi, Texas
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