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Service Desk Technician

Company: Engility Holdings
Location: Corpus Christi
Posted on: May 6, 2021

Job Description:

Description Job Description:SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, Texas supporting CCAD G6.Responsibilities:Provide help desk support and resolve problems to the end user's satisfactionPerform root-cause analysis of all incidentsManage problem recognition, research, isolation, resolution, and follow-up for routine user problemsEnsure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.Per assignment, provide security-related support in order to comply with all applicable standards.Troubleshoot Windows 7 desktop issues in both virtual and physical environments.Qualifications Required Education and Experience: AA Degree in related discipline and nine (9) years related experience; or High School and eleven (11) years related experience with relevant certification.Clearance:Must have active Interim Secret clearance to start with the ability to obtain and maintain an active Secret clearance. Current Secret clearance preferred.Required Skills and Certifications: Security + CertifiedMicrosoft 365 CertifiedExperience supporting/troubleshooting VMware and Citrix virtual environments and applications.Strong knowledge and experience with Active Directory Users and Computers (user/group management).Strong knowledge and experience with NTFS and Windows share permissionsExperience creating both high and low level standard operating procedures for IT technicians and end users. Associated topics: assistance, front desk, help, help desk, support specialist, systems administrator, technical, technical support specialist, technician iii, technician iv

Keywords: Engility Holdings, Corpus Christi , Service Desk Technician, Professions , Corpus Christi, Texas

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