Service Desk Technician
Company: SAIC Corporation
Location: Corpus Christi
Posted on: January 12, 2021
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Job Description:
Description Job Description: SAIC is currently seeking
professionals with knowledge and experience as a Service Desk
Technician on the Information Technology Support Services(ITSS) II
Contract in Corpus Christi, Texas supporting CCAD G6.
Responsibilities : Provide help desk support and resolve problems
to the end user's satisfaction Perform root-cause analysis of all
incidents Manage problem recognition, research, isolation,
resolution, and follow-up for routine user problems Ensure all
service Incidents and Requests are answered promptly and
effectively analyzed, documented, communicated, escalated and
closed. Setup, configure, test, support, and troubleshoot
workstations/thin clients/zero clients, software and peripheral
equipment. Monitor and respond promptly to Incident and Request
tickets using CA Unicenter Ticketing system. Per assignment,
provide security-related support in order to comply with all
applicable standards. Troubleshoot Windows 7 desktop issues in both
virtual and physical environments Qualifications Required Education
and Experience : AA Degree in related discipline and three (3)
years related experience; or High School and five (5) years related
experience with relevant certification. Clearance: Must have active
Interim Secret clearance to start with the ability to obtain and
maintain an active Secret clearance. Current Secret clearance
preferred. Required Skills and Certifications : Security Certified
Microsoft 365 Certified Experience supporting/troubleshooting
VMware and Citrix virtual environments and applications. Strong
knowledge and experience with Active Directory Users and Computers
(user/group management). Strong knowledge and experience with NTFS
and Windows share permissions Experience creating both high and low
level standard operating procedures for IT technicians and end
users. Overview SAIC is a premier technology integrator solving our
nation's modernization and readiness challenges. Our offerings
across defense, space, civilian, and intelligence markets include
high-end solutions in engineering, IT, and mission outcomes. We
integrate the best components from our portfolio with our partner's
ecosystem to deliver innovative and effective solutions. We are
25,500 strong; driven by mission, united by purpose, and inspired
by opportunities. Headquartered in Reston, VA, SAIC has annual
revenues of nearly $7.1 billion. For information, visit saic.com or
Working at SAIC for benefits details. SAIC is an Equal Opportunity
Employer empowering people no matter their race, color, religion,
sex, gender identity, sexual orientation, national origin,
disability, or veteran status. We strive to create a diverse,
inclusive and respectful work culture that values all.
Keywords: SAIC Corporation, Corpus Christi , Service Desk Technician, Professions , Corpus Christi, Texas
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