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Service Desk Technician_ITSS with Security Clearance

Company: SAIC
Location: Corpus Christi
Posted on: March 25, 2020

Job Description:

Description SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, TX supporting CCAD G6. * Provide help desk support and resolve problems to the end user's satisfaction * Perform root-cause analysis of all incidents * Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems * Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed. * Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment. * Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system. * Per assignment, provide security-related support in order to comply with all applicable standards. * Troubleshoot Windows 7 desktop issues in both virtual and physical environments. * Experience supporting/troubleshooting VMware and Citrix virtual environments and applications. * Strong knowledge and experience with Active Directory Users and Computers (user/group management). * Strong knowledge and experience with NTFS and Windows share permissions * Create both high and low level standard operating procedures for IT technicians and end users. Qualifications Required Education: AA Degree in related discipline and nine (9) years related experience; or High School and eleven (11) years related experience with relevant certification. Required Skills: * Active Security Clearance or the ability to obtain an Interim prior to start * Security + Certified * Microsoft 365 Certified Desired Qualifications

Keywords: SAIC, Corpus Christi , Service Desk Technician_ITSS with Security Clearance, Professions , Corpus Christi, Texas

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