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Program Manager Patient Experience - Patient Relations

Company: Christus Health
Location: Beeville
Posted on: October 9, 2021

Job Description:

Description

Summary:

The Program Manager of Patient Experience position is an exciting opportunity for an energetic, customer focused individual who is constantly seeking a better way to interact with our patients and their families. This position will help teach each of our Associates to be an ambassador for the company. Expectations will include promoting a culture of exceptional customer service and coordinate or facilitate training on customer service performance standards, processes and initiatives to create a culture of service excellence for all customer groups - patients, physicians, and fellow Associates.

CHRISTUS Spohn Hospital Beeville is designated by the Texas Department of Health as a Level IV Trauma Center, providing 24 hour emergency and intensive care services for critically ill or injured patients, and stabilizing some 16,500 patients in the ER each year. CHRISTUS Spohn Hospital Beeville is licensed for 69 beds and offers Emergency Services, Intensive Care, Medical Surgical Services, Obstetrics, Surgical Services, Critical Care, and Rehabilitation Services. The hospital has three operating rooms; eight same-day surgery rooms; two endoscopy rooms; an expanded recovery area; new cardiopulmonary service area and an expanded outpatient services wing. Women’s Services includes nine birthing suites and a full service nursery, with access to a level III Neonatal Intensive Care Unit.

Beeville, Texas is centrally located between the Texas Hill Country and the Gulf Coast, comprised of small local flare, various eateries, a local community college and small town hospitality.

At CHRISTUS Spohn Hospital Beeville, we respect what each individual brings to our faith-based mission of healing, and to our commitment to provide the very finest health care. Your background, your skills and your personality are welcome here. We have a supportive environment where quality of work and quality of life are in balance.

Click here for a tour of our birthing suites:https://www.youtube.com/watch?v=2HhPvDVQ7Ck

Requirements:

  • Bachelor’s Degree; Master’s Degree preferred (any equivalent combination of education and/or experience will be considered).
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
  • 3-5 years of experience in healthcare, service related industry and communications

Work Type: 

Full Time


Keywords: Christus Health, Corpus Christi , Program Manager Patient Experience - Patient Relations, Other , Beeville, Texas

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