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Director of Operations

Company: Sterling Personnel
Location: Corpus Christi
Posted on: June 12, 2021

Job Description:

Sterling Personnel, Inc. is recruiting for a Director of Operations for our client in Corpus Christi, TX.

Responsibilities:

  • Manages and directs the overall operations, resources and activities of the Division/Area including budgets, staffing, employee relations, management of assets and material, in keeping with the company business strategy, policies and procedures
  • Remains current on business trends, competition, technology, and economic factors especially those specific to the Division/Area in order to develop effective operational and strategic plans
  • Encourages employee development to enhance capabilities and maximize performance
  • Participates in company committees and teams as requested
  • Develops new business, understand organization’s capabilities and customer needs
  • Responsible for customer relationships, managing customer expectations, and customer satisfaction
  • Works closely with site leadership and customer’s planning department, ensures our team is intertwined with the customer’s and working together toward a common goal
  • Works closely with customer leadership, manages their expectations and make sure they understand organization’s capabilities
  • Communicates effectively with clients to identify needs and evaluate additional service offerings
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Builds a knowledge base of each client's business, organization, and objectives
  • Develops lasting relationships with client personnel that foster client ties
  • Manages  and  grows  key  client  relationships  through  routine  business  meetings  and  approved entertainment events
  • Identifies contacts in client accounts that can help the company develop a picture of a 3-5 year look- ahead for turnarounds and projects for that client
  • Coordinates bid and proposal activity in assigned accounts, including pre-qualification forms, Requests for Information and Requests for Proposals (RFIs and RFPs)
  • Maintains familiarity and knowledge of key company service and technology, strategic initiatives, safety and operations programs and business development practices and procedures
  • Calls on other prospects (engineering firms, other owners) to identify collaborative work opportunities
  • Makes the company’s commitment to safety clearly known by visiting jobs/projects, and attending safety meetings
  • Conducts post-project safety, quality, performance, and client satisfaction reviews
  • Develops scopes of work with schedule & budget
  • Complies with and abides by all the company’s regulations, policies, work procedures, and instructions
  • Assists in hiring, developing, mentoring, and establishing office guidelines and procedures
  • Maintains working knowledge of maintenance projects, capital construction projects, and turnarounds

Keywords: Sterling Personnel, Corpus Christi , Director of Operations, Other , Corpus Christi, Texas

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