Company: Advance America
Posted on: June 12, 2021
Address: 13909 Nacogdoches Rd., Ste. 106, San Antonio,
Texas, United States - 78217
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,500 locations and online lending services.
We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!
- Competitive Wages
- Bonus Potential
- Life/Health Benefits
- 401(k) Savings Plan
- Educational Assistance
- Paid Vacation/Holidays
- Great Schedules
- Comprehensive Training
To learn more about Advance America visit the Advance America
Website or text Advancejobs to 25000.
The Assistant Center Manager (ACM) role is a performance based,
hands-on, customer-focused role that is responsible for assisting
the Center Sales Manager (CSM) in handling the centers daily
operations, including doing so in a manner that complies with all
federal and state regulations and adheres to company policies,
procedures, and practices. This position is responsible to perform
an active role in meeting all performance goals and metrics for the
center as defined by management. In order to do so, this position
requires attention to detail, excellent customer service skills,
and a passion for sales. This position is responsible to develop,
assist, and participate in all marketing and collection efforts,
both internally and externally. In the absence of a CSM, this
position would be required to perform all CSM responsibilities.
Customer Service, Sales, & Marketing: Actively lead and
assist employees in meeting the centers performance metrics as
defined by management. Understand, recommend, and sell financial
products and services to customers. Build strong relationships with
current and prospective customers, in person and over the phone.
Manage customer concerns, and actively participate in customer
transactions. Deploy marketing efforts in the community to generate
sales and customer growth, and complete marketing tracking sheets
Operations, Compliance, & Collections: Assist the CSM in
managing the P&L to meet all budgeted numbers and in meeting
managements expectations related to center performance. Adhere to
the Companys policies, procedures, Creed, and to all applicable
state and federal regulations. Maintain accurate cash controls and
ensure that security procedures are in line with Company and Loss
Prevention (LP) Standards. Enter customer and transaction
information accurately into the point of sales system, and create
and maintain accurate customer files with all required
documentation. Perform and document collection calls, field visits,
and any other approved collection activities. Complete other duties
Team & Leadership: Work closely with and support others in a
positive, team environment to enhance the customer experience.
Interim supervisor in the absence of the CSM.
Job Responsibilities Cont.
High School Diploma or equivalent required; some college
Sales and customer service experience required, or equivalent
experience. Two years of experience in one or more of the following
areas is preferred: sales, retail, banking, or collections.
Strong math skills, including the ability to count cash;
professional verbal communication by phone and in person; ability
to read, write, evaluate, and apply complex and detailed
information; may work alone; ability to interact professionally and
exhibit appropriate social skills; ability to negotiate payment
terms and effectively communicate loan requirements; ability to
understand and ensure compliance with policies, procedures, and
laws governing our industry/business and employees; ability to use
computer programs required to process customer transactions;
ability to maintain composure in stressful situations; ability to
follow procedures in the normal course of business and in stressful
situations; ability to develop and maintain business
Standing for long periods of time; sitting occasionally;
walking, including extended distances; bending; squatting;
kneeling; pushing/pulling; reaching; twisting; frequent lifting of
less than 10 lbs., occasional lifting of up to 20 lbs.; driving and
having access during the workday to an insured and reliable
transportation in order to complete tasks including, but not
limited to, banking, marketing, and providing staffing coverage
within the division; exposure to outdoors limited to elements that
the ordinary person would be exposed to at that time; typing; data
entry; grasping; transferring items between hands and/or to another
person or receptacle; housekeeping/cleaning (vacuuming, dusting,
cleaning windows, bathroom, etc., including exposure to cleaning
chemicals); use of office equipment to include computers; able to
be physically present Monday through Saturday from 8am 8pm; ability
to travel to, be physically present at, and complete the physical
requirements of the position at any center within the division
(distance varies by division).
Working with Diverse Populations
Must have a valid drivers license and access to insured,
reliable transportation. Ability to travel within division for
marketing, collections, staffing, special events, and banking
The Company offers employees the option of wearing, polos,
blouses, collared shirts, sweaters or other professional attire
with slacks or jeans and appropriate shoes. Employees should dress
accordingly to their business.
Must be 18 (except in AL where the age requirement is 19),
eligible to work in the USA, and able to successfully complete all
post offer screens, including a criminal background check, MVR,
credit check where required by state law, reference check, and drug
test. Regular and punctual attendance is required. Schedules may be
changed as needed to accommodate business needs. Overtime may be
required. Must meet all applicable state and local regulatory
requirements. In some states, you may be required to become a
notary upon request (at the Companys expense).
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, or disability.
Requisition ID: 19781
Keywords: Advance America, Corpus Christi , Assistant Manager, Other , Alice, Texas
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