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Overnight PBX Agent

Company: Omni Hotels & resorts
Location: Corpus Christi
Posted on: June 12, 2021

Job Description:

Corpus Christi Hotel

 

Corpus Christi

 

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.

 

The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.


The overnight PBX Agent will be responsible for directing and assisting guest and associates with communication needs in accordance with Omni Standards during the overnight shift. 


  • Handling incoming and outgoing phone calls
  • Direct phone calls to appropriate Personnel
  • Assist all guests and associates
  • Omni Prompt Response Help Line
  • Wake-up calls
  • Responding to guest requests
  • Learn and disseminate basic hotel information
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel PBX/front desk experience is strongly preferred
  • Previous guest relations training is preferred
  • Must be able to work flexible shifts including overnights, weekends, and holidays

Omni Hotels & Resorts is an equal opportunity employer - veterans/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


Keywords: Omni Hotels & resorts, Corpus Christi , Overnight PBX Agent, Other , Corpus Christi, Texas

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