Field Service Technician

Company: Knight Office Solutions Inc
Location: Corpus Christi
Posted on: January 26, 2023

Job Description:

Description:
SERVICE TEAM LOOKING FOR EXPERIENCED SERVICE TECHNICIAN IN CORPUS CHRISTI, TX

Knight Office Solutions is a growing technology company located in North Central San Antonio, TX with offices in Corpus Christi, TX and Austin, TX. We are seeking a Field Service Technician to join our service team in Corpus Christi, TX. We are a multi-line dealer selling Canon, Ricoh, Sharp, and HP equipment.

Prompt, courteous service is essential to our business. We are looking for a customer focused, team player with a great attitude to fill this role. The Field Service Technician services and repairs a variety of office equipment at customer locations usually within a specific geographic area. As a certified technical professional, is capable of handling a full workload.

Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing . Employees are essential to our success and we strive to promote a balance in life that includes faith, family, health and work. Knight Office Solutions' values include giving back to our community and enjoying what we do. Candidates that can contribute to our mission and share our values are urged to apply.

Learn more about Knight Office Solutions at www.knightoffice.com .
See "Who We Are" on our YouTube page

Full time: Monday - Friday 8 am-5 pm

We offer:
A competitive hourly wage
Excellent benefit package
A corporate culture focused on honesty, integrity, and ethics
Ideal candidates should:
Have a valid Texas Driver's LIcense
Be customer focused
Possess a high level of standards and business ethics
Work well with peers
Manage confidential information
Have excellent verbal and listening skills
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Achieves expected productivity & proficiency levels associated with assigned workload and level of experience.
Manages territory, inventory and customer relationships.
Demonstrates excellent technical and customer relation skills.
Supervisory Responsibilities
This job has no supervisory responsibilities.

Requirements:
Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Integrity & Trust, Ethics & Values - Decisions and actions consistently reflect KOS core values; practices honesty / fairness in all decisions; adheres to highest standards of business ethics.
Customer Focus - Provides excellent customer service; perpetuates the theme that customer satisfaction is everyone's responsibility.
Team Player, Peer Relationships - Cooperates willingly with others to achieve results; takes ownership and responsibility for own role and performs assigned work; can quickly find common ground and solve problems for the good of all with a minimum of noise.

Job Related Competencies:
Demonstrates technical expertise
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Demonstrates required digital competencies associated with assigned products and level assignment.
Completes technical training on new equipment as assigned.
Manages territory
Effectively executes all required territory management and call handling procedures.
Adheres to territory back-up plans.
Maintains and manages own parts inventory with a high degree of accuracy.
Completes all required administrative tasks in an accurate and timely manner.
Complies will all company policies.
Works closely with sales partners to maximize equipment leads and upgrade opportunities.

Customer Service
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Exhibits professional appearance and demeanor at all times.
Maintains productive, professional relationship with all company personnel.
Is a positive and contributing team member.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
Requires a valid state driver's license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business.
Knowledge, Skills and Abilities
Requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics and varying levels of digital competency.
Possesses methodical approach to resolving problems.
Possesses strong interpersonal and verbal communications skills.
Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications.
The technical aspect of this position requires following pre-established guidelines. Use industry experience to analyze and determine the particular problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed.
Working Conditions, Mental and Physical Demands
Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise.
Extensive daily travel in an automobile between customer locations is usually required.
Working conditions regularly expose individuals to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners.
Overtime, stand-by and/or on-call may be required.
Requires daily internal contact with the service call center via telephone and wireless to receive and provide instructions concerning service calls.
Routinely requires direct contact with parts department to receive parts ordered. Also, routinely requires direct contact with the Field Service Manager to review work, receive direction and discuss customers' concerns and problems.
Requires daily external contact with customers (typically office/IT managers and machine operators) for the purpose of investigating and resolving equipment problems.
The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent.
Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers.
Physical effort is required to move objects on wheels that may weigh up to 700 pounds.
Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are up stairs.
A fairly high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

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Keywords: Knight Office Solutions Inc, Corpus Christi , Field Service Technician, IT / Software / Systems , Corpus Christi, Texas