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Supervisor DME Customer Service Homecare Dimensions Corpus Christi TX

Company: UnitedHealth Group
Location: Corpus Christi
Posted on: March 24, 2020

Job Description:

Position Description

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

Directs, supervises, and coordinates the development and performance of the Customer Service

Staff at assigned DME Branch location. This position serves as an expert for the direct handling

of the complicated and/or escalated customer issues and to respond to inquiries from internal and

external customers.

Primary Responsibilities:
Directs, supervises, and manages all functions of the Customer Service Representatives at the DME branch, including systems, policies and procedures, human resources, support services etc. Evaluates performance and recommends merit increases, promotions and disciplinary actions, assists in interviews, trains and orients staff under the direction of the Regional Manager Oversees money transactions including bank deposits, credit card payments, invoices and cash box Ensures on call assignments are scheduled in order to provide emergency 24 hour on call services to all patients Works with Quality Assurance Team to ensure appropriate billing and collections flow for products and services provided, confirms all returned rental equipment and provides support to all other markets as needed to ensure uninterrupted patient services Assist with walk in patients seeking prescribed medical equipment and supplies services Conducts payroll, staffing and PTO requests for Customer Service staff Ensures compliance of regulatory requirements, including licensure by partnering with the quality auditor with continuous audits of departmental procedures and outputs
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
High School Diploma 2-3 years of progressive supervisory experience Working knowledge of Microsoft Office applications, including Excel Computer literacy Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations Knowledge of fiscal management and human resource management techniques Knowledge of office management techniques and practices
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:
3-5 years of Durable Medical Equipment industry experience 3-5 years of experience in a call center operating environment
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Supervisor Home Medical Supply, Supervisor DME, Supervisor Durable Medical Equipment, Corpus Christi, Texas, TX

PandoLogic.Category: Customer Service, Keywords: Customer Service Supervisor

Keywords: UnitedHealth Group, Corpus Christi , Supervisor DME Customer Service Homecare Dimensions Corpus Christi TX, Hospitality & Tourism , Corpus Christi, Texas

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