Patient Care Coordinator - Corpus Christi, TX
Company: Optum
Location: Corpus Christi
Posted on: June 30, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by inclusion, talented peers, comprehensive benefits
and career development opportunities. Come make an impact on the
communities we serve as you help us advance health optimization on
a global scale. Join us to start Caring. Connecting. Growing
together. Schedule: Monday to Friday, 8 AM-5 PM Location: Onsite -
5714 Spohn Dr, Corpus Christi, TX 78414 The Patient Care
Coordinator (PCC) is responsible for providing general functions
that include patient telephonic outreach for the purpose of
scheduling, patient registration and consent, insurance
verification, and supporting the chronic care assessment goals of
the Practice Support Unit (PSU). The primary focus of this position
is to schedule patients with Quality Transition Clinic (QTC) and
PSU providers for a complex chronic initial and follow-up visits.
The PCC is responsible for a wide variety of duties associated with
higher level patient services, medical record requests, auditing,
scheduling, and often perform team lead duties in the support of
provider specific PSU programs and Patient Engagement Center (PEC)
team training and coaching. Primary Responsibilities: This PCC
specializes in the scheduling services of chronic care assessments
and will monitor patient status through scheduling and then forward
the patient to a PSU clinical staff member PCC supports the general
functions of the PEC for telephonic outreach to schedule patients
for PSU high volume events for the purpose of annual screenings
exams Required to use telephonic software for all outreach calls
made and answer and assist inbound calls received from patients who
have been asked to call back Required to follow approved PCC call
script for 100% of outreach calls to patients Collect and verify
demographic information, insurance eligibility including plan
co-insurance, language and ethnicity preference for future contact
PCC will be assigned to a specific PSU program with a designated
provider to support their requests to schedule patients for care
assessment appointments Collaborate with healthcare providers to
ensure a seamless transition for patients, addressing any concerns
or questions they may have about their care assessment visit
Monitor inpatient authorization tracker daily to review all
patients who have been discharged from a facility with the purpose
of scheduling a chronic care assessment PCC will work with PSU
specific chronic care programs to ensure patients are scheduled
timely with providers and information is collected regarding status
of discharge Patient intake of facility discharge dates, discharge
care plan instructions, and current medical status of upcoming
provider appointments with primary care and specialty services
Patient telephonic outreach to schedule patients for care
assessments with the provider as they discharge from the hospital,
ER, and skilled nursing facilities Timely notification and reminder
calls for upcoming appointments with providers for telemedicine
care assessments and give patients instructions for connectivity.
On occasion, it may be required to schedule patients in person at
their home or at a PSU facility or mobile unit Complete daily
tracker to show number of calls made and status of patient
scheduling Update final disposition of patient seen date and follow
up appointment information and notify provider or PBM of any open
items that need assistance Monitor provider schedules for chronic
care assessments and promptly reschedule these time sensitive
appointments for any patients that do not keep their appointment
PCC will direct and follow-up on all patient’s messages, concerns,
and request for information making sure these calls are directed to
appropriate level of staff to address issues. 100% of these calls
will be returned to the patient within 48 hours Enter dispositions
for 100% of calls made to patients in the company system and enter
notes in EMR for telephonic conversations that need provider
assistance and then send a message to the provider Monitor number
of calls made to patients for chronic care appointments and any
patient who has been called 3 times and are unable to reach,
forward the patient’s name to the Physician Business Manager (PBM)
to access assistance from the PCP Required to meet established
daily productivity goals Establish and maintain effective and
professional working relationships with patients, employees,
vendors, and the public Performs all other related duties as
assigned Coaching and Training Job Functions PCC provides knowledge
and training resources to the PEC team to ensure they are
well-equipped with the tools needed to perform their duties
effectively Coaching PEC team schedulers by listening to their
calls with patients and offering advice for quality improvement to
ensure they can meet their audit goals Review recorded calls to
assess compliance with quality standards and identify areas where
team members can improve their communication skills Provide
constructive feedback to team members based on call audits,
focusing on strengths and areas for growth Conduct regular audits
of team follow-up activities to ensure that all scheduled
appointments are completed as planned Analyze data from follow-up
calls and appointments to identify trends and areas for improvement
in patient outreach Provide reports on audit findings to
management, highlighting successes and opportunities for enhancing
team performance Create and distribute educational materials,
including manuals and online resources, to support ongoing learning
and development You’ll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications: High School Diploma / GED (or higher) 2
years of experience with communication and customer service skills
both in person and via phone Intermediate level knowledge of
general office procedures Intermediate level of proficiency with
Microsoft applications, especially Excel Ability to drive and
properly operate a company vehicle Possess a valid driver's license
Preferred Qualifications: 1 years of related work experience
including data entry ICD 10 and CPT coding experience Prior
experience with EMR computer applications Working knowledge of
medical terminology Bilingual – English/Spanish Physical & Mental
Qualifications: Ability to push or pull heavy objects using up to
50 pounds of force Ability to stand for extended periods of time
Ability to use fine motor skills to operate office equipment and/or
machinery Ability to receive and comprehend instructions verbally
and/or in writing Ability to use logical reasoning for simple and
complex problem solving Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. In addition to your salary, we offer benefits
such as, a comprehensive benefits package, incentive and
recognition programs, equity stock purchase and 401k contribution
(all benefits are subject to eligibility requirements). No matter
where or when you begin a career with us, you’ll find a
far-reaching choice of benefits and incentives. The hourly pay for
this role will range from $17.74 to $31.63 per hour based on
full-time employment. We comply with all minimum wage laws as
applicable. At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone–of every race, gender, sexuality,
age, location, and income–deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes — an
enterprise priority reflected in our mission. UnitedHealth Group is
an Equal Employment Opportunity employer under applicable law and
qualified applicants will receive consideration for employment
without regard to race, national origin, religion, age, color, sex,
sexual orientation, gender identity, disability, or protected
veteran status, or any other characteristic protected by local,
state, or federal laws, rules, or regulations. UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. RPO, RED
Keywords: Optum, Corpus Christi , Patient Care Coordinator - Corpus Christi, TX, Healthcare , Corpus Christi, Texas