Chief of Staff Veterinarian
Company: Banfield Pet Hospital
Location: Corpus Christi
Posted on: September 20, 2022
SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Chief of Staff is to manage
the hospital and ensure the highest quality of veterinary care,
exceptional client service, associate engagement and maximum
productivity of the veterinary medical team. This position
advocates for pets and their quality of life; builds a long term
bonding relationship with clients; contributes to the development
and maintenance of the human-pet bond; educates clients and
hospital associates on all aspects of pet health. The Chief of
Staff partners with the Practice Manager (if applicable) to operate
an effective and productive veterinary medical team, ensure a safe
and engaging hospital environment, and improve both the medical
quality and business performance of the hospital.
Description - External
ESSENTIAL RESPONSIBILITIES AND TASKS
The ratio of time spent on leadership duties and practicing
veterinarian responsibilities will vary depending on the hospital
situation; the Chief of Staff must use good judgment in
prioritizing their duties on any given day, ensuring hospital
productivity. On average, the ratio is expected to be about 20%-30%
leadership duties and 70%-80% veterinarian duties.
Leadership Responsibilities (approximately 20-30% of time):
Live and exemplify the Five Principles of Mars, Inc. within self
Partner with the Practice Manager (if applicable) to manage the
hospital as role models and champions of the Banfield brand to
provide consistent high quality care and exceptional service to the
most pets and clients and to maximize efficiency, productivity and
profitability. Train the team on Banfield guidelines and practices
and supervise associates to ensure compliance.
Oversee and train associates on professional, efficient and
exceptional client service (lead by example), to include client
education about Optimum Wellness Plans, preventive care, pet health
needs, hospital services, marketing campaigns, and other related
information; effectively resolve client issues.
Follow all Banfield protocols and practices and be responsible for
ensuring that associates achieve practice priorities while building
our culture and brand.
Identify potential "bottlenecks" and formulate solutions to remove
barriers in medical operations that would impede the doctors from
providing world class care.
Partner with the Medical Director, Field Director, and Practice
Manager (if applicable) to interview, select, train, develop,
coach, mentor and, if necessary, discipline and terminate hospital
Direct, lead and mentor Associate Veterinarians to realize their
full professional potential and deliver outstanding, high quality
medical care, client service and business results.
Work with the Medical Director to establish development plans
(PDPs) for the Associate Veterinarians, and focus teams to deliver
the practice priorities and exceed goals while building our culture
Effectively create and maintain veterinarians' schedules and work
with Practice Manager to schedule associates to meet client needs
according to Banfield guidelines, while proactively planning time
off and CE scheduling.
Provide effective communication between associates, clients, field
leadership and Central Team Support.
Act as communications liaison, including holding routine hospital
team meetings, sharing business information and messaging to all
hospital associates, ensuring they remain informed, engaged and
have opportunities to provide feedback.
Provide inspirational leadership to the team by creating a positive
professional relationship with the Practice Manager, PetSmart
associates, adoption center agencies, clients, field leadership and
Central Team Support.
Create a collaborative environment and develop an efficient,
productive hospital team that provides the highest quality care and
service to the most pets and clients.
Develop annual planning, budgeting and hospital productivity levels
for the hospital in partnership with the Practice Manager (if
applicable), Field Director and Medical Director.
Partner with area Field Director and Medical Director to execute
market objectives, goals, strategies and measurements (OGSMs).
Participate in market level teams, discussions, and
Partner with the Practice Manager to deliver outstanding financial
results for assigned hospital.
Responsible for the development of technical, medical skills for
Responsible for ensuring all associates adhere to Banfield dress
and grooming guidelines.
Provide leadership to other area hospitals as needed throughout the
Ensure compliance with all practice policies and procedures and
with all local, state and federal laws. Other job duties as
Associate Veterinarian Responsibilities (70-80% of time):
Establish trust and gain the confidence and compliance of clients
through effectively delivering appropriate preventive care,
performing complete diagnostic workups, developing thorough
treatment plans, communicating home care instructions, and planning
Assimilate information gathered through effective history taking,
physical examination and diagnostic workup to arrive at an
appropriate and effective clinical decision.
Practice evidence-based medicine and preventive care when data or
guidelines exist, using sound judgment when they do not.
Practice veterinary medicine in a manner compliant with the State
Veterinary Practice Act, Federal and/or State Controlled Substance
laws and Banfield Code of Ethics, along with appropriate medical
record documentation; ensure the hospital team maintains complete
medical records that meet practice quality control guidelines.
Lead the veterinary hospital team through the daily schedule and
caseload, delegating tasks to paraprofessionals and improving
Provide professional, efficient and exceptional service, including
prescribing and administering preventive care for the wellness
needs of pets as well as diagnosing and treating diseases and
injuries of pets.
Advocate for preventive care and adoption of wellness plans.
Effectively communicate diagnosis and treatment plan to veterinary
medical team and client.
Prescribe and administer drugs and vaccines as appropriate.
Perform surgery on pets as necessary for the treatment of pets
within Banfield's protocols, using standard medical instruments and
Promote the safety of pets, clients and associates by ensuring the
hospital team is utilizing safe restraining techniques, following
standard practice guidelines, and maintaining clean, sterile and
organized treatment areas, exam rooms and laboratory areas.
Strive to achieve performance metrics outlined by medical and field
Demonstrate integrity and ethics in all actions and behaviors.
Address and resolve client concerns arising from the medical care
of a pet.
Develop strong lasting relationships with clients.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work and value
for money is our goal.
Responsibility - As individuals, we demand total responsibility
from ourselves; as associates, we support the responsibility of
Mutuality - A mutual benefit is a shared benefit; a shared benefit
Efficiency - We use resources to the full, waste nothing and do
only what we can do best.
Freedom - We need freedom to shape our future; we need profit to
HIRING QUALIFICATIONS / COMPETENCIES
Developing Direct Reports
Building Effective Teams
--- Hiring and Staffing
--- Communication Skills
--- Managing and Measuring work
--- Peer Relationships
--- Drive for Results
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task - Manages multiple tasks at one time; quickly
and accurately shifts attention among multiple tasks under
distracting conditions without loss of accuracy or appearance of
Organizational ability - Demonstrates a systematic approach in
carrying out assignments. Is very orderly and excels at cutting
through confusion and turning chaos into order.
Surgical skills - Proven ability to perform all basic surgeries,
including use of all standard medical instruments and
Problem solving skills - Demonstrates a strong ability to identify,
analyze and solve problems. Translates problems into practical
Intellectual ability - Accurately and consistently follows
instructions delivered in an oral, written or diagram format. Can
provide directions. Commitment to continual learning.
Mathematical ability - Ability to add, subtract, multiply and
divide, and to compute rate, ratio and percent; ability to convert
units of measurement.
Computer skills - Comfortably and confidently uses a computer and
ATTITUDES (WILL DO)
Initiative - Shows willingness and aptitude to use own discretion
in taking appropriate steps in finding solutions to problems;
presents options and ideas to enhance current processes or
procedures. Takes on additional responsibility when both big and
small tasks need to be done; seeks out the most valuable work to do
during times when the hospital faces low client demand.
Integrity - Firmly adheres to the values and ethics of Banfield Pet
Hospitals. Exhibits honesty, discretion, and sound judgment.
Cooperativeness - Willing to work with others, collaborating and
compromising where necessary; promptly shares relevant information
with others...... click apply for full job details
Keywords: Banfield Pet Hospital, Corpus Christi , Chief of Staff Veterinarian, Healthcare , Corpus Christi, Texas
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