Director of Residential Services
Company: Texas Health and Human Services
Location: Corpus Christi
Posted on: February 22, 2021
Manager IV - The Director of Residential Services (DRS) performs
advanced (senior-level) and complex managerial duties to ensure the
effective oversight and administration of the daily residential
operations and activities at the State Supported Living Center
(SSLC). Administers and directs all residential programs and campus
coordination through proper deployment and competent work
performance of direct support professionals (DSPs) and other
assigned staff. Ensures residential programs are integrated with
other services such as psychology/behavioral services, active
treatment/vocational services and qualified intellectual
disabilities services to provide optimal services to the
individuals residing at the SSLC. Ensures that the structure,
staffing and operations of all residential and program services
conform to the conditions of participation for the facility as an
Intermediate Care Facility serving persons with Intellectual
Disabilities (ICF-IID), the terms of the settlement agreement with
the U.S. Department of Justice and all other relevant state and
federal laws, rules and regulations. Proactively identifies issues
and provides solutions. Implements directives. Responds to
crisis/emergency situations and takes immediate action to resolve
the issue(s). Develops, schedules, and prioritizes standards and
processes for achieving established goals. Oversees development and
implementation of plans of correction and other reports. Hires,
develops, plans, assigns, and supervises the work of others. Serves
on and/or chairs multiple committees and work groups. Works under
limited supervision of the Assistant Director of Programs (ADOP),
with considerable latitude for the use of initiative and
independent judgment. Performs related work as assigned. Serves as
ADOP as needed and serves in the on-call rotation. Essential Job
Attends work on a regular basis and may be required to work a
specific shift schedule or, at times, even a rotating schedule,
extended shift and/or overtime in accordance with agency leave
policy and performs other duties as assigned. Serves in the
capacity of the Executive or Administrator on Duty in rotation and
is on-call as needed.
Provides leadership and plans, assigns and supervises the
activities of residential services departmental staff. Directly
supervises the Unit Manager/Directors and other assigned staff
based upon SSLC structure and needs. Hires, trains, and promotes
professional growth of the employees within the department so that
a competent workforce is maintained. Ensures that all departmental
staff are compliant in training per agency and facility standards.
Conducts performance evaluations of assigned staff to give
employees timely feedback on their performance and oversees staff
development plans and activities. Takes action to improve employee
retention and reduce turnover.
Directs and oversees the functions of the residential services
department to ensure quality and integration with other program
services. Maintains a physical presence on the homes/units to
oversee residential services and to ensure optimal quality of life
for individuals residing at the SSLC. Provides feedback to Unit
Managers/Directors of their findings. Interacts with individuals
residing on campus in an emotionally supportive and therapeutic
manner to model and provide an environment of caring, dignity and
Provides consultation, guidance and support to campus coordinators
to ensures proper scheduling and coverage of the campus. Ensures
adequate supervision based upon levels of supervision of
individuals, and to ensure integrated services and programming for
residents. Works collaboratively with other department leads such
as in the areas of QIDP services, behavioral health/psychology, and
active treatment/vocational services to ensure sufficient staff to
provide robust program and services. Monitors staffing issues such
as turnover, retention, and use of overtime, and takes action to
improve these areas.
Responds to and manages crisis/emergency situations impacting safe
facility operations. Takes immediate action to avoid dangerous
situations involving residents, staff and/or environmental issues.
Instructs subordinate staff on actions to take, leads root cause
analysis discussion and takes proactive measures to avoid similar
situations in the future.
Ensure the residential services department is focused on continuous
process improvement and compliance with the Department of Justice
Settlement Agreement. Identifies areas of needed change and makes
recommendations to improve operations. Prepares for and responds to
annual survey and regulatory audits. Develops and implements plans
of correction (POC) including overseeing the establishment of goals
and objectives, developing and approving schedules for work
completion, setting priorities and standards for achieving goals;
and manages POC evaluation activities.
Takes proactive steps to determine potential issues and
communicates those, along with suggestions for solutions, to the
ADOP and/or Director. Executes directives given by the ADOP and/or
Facility Director, ensuring they are communicated effectively to
direct support professionals and other line staff. Utilizes work
time effectively to ensure that assignments are completed in a
thorough and timely manner. Prepares any required reports.
Oversees the analysis, implementation, and documentation of HHSC
and SSLC policies, and monitors compliance with policies and
procedures. Provides technical guidance for staff within the
department or facilitates getting that guidance from another
subject matter expert. Ensures residential services staff are
trained on policy changes.
Actively participates in and/or facilitates administrative review
activities including Executive Management Team, Incident Management
Review, Administrative Review team, Critical Incident Team, and
other special projects and committees as assigned. Leads integrated
team efforts for highly complex individuals to develop and
implement effective service plans upon request.
Performs related work duties as assigned including but not limited
to actively participating and/or serving in a supporting role to
maintain the agency's obligations for disaster response and/or
recovery or Continuity of Operations (COOP) activation. Such
participation may require an alternate shift pattern assignment
Knowledge Skills Abilities:
- Knowledge of Texas Administrative Code, HHSC policies and
procedures related to State Supported Living Centers, and the
Department of Justice Settlement Agreement.
- Knowledge of and experience in ensuring the provision of quality
services, treatment, training and supports for individuals with
- Skill in working with ICF/IID standards and applicable rules and
- Skills in defining problems, collecting data, establishing facts,
conducting a root cause analysis.
- Skill in using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions, or approaches to
- Skill in devising solutions to administrative problems.
- Skill in coaching others to build capacity.
- Skill in developing, implementation and evaluating administrative
policies and procedures.
- Skill in managing a large group of staff members through a chain
- Skills in staff scheduling and deployment at a residential
- Skills in using computers and agency/facility software including,
but not limited to, Microsoft Word, Excel, PowerPoint, Access,
Outlook, and SharePoint.
- Ability to manage business function and activities of a large
- Ability to establishing goals and objectives.
- Ability to effectively manage crisis/emergency situations.
- Ability to plan, assign, and supervise the work of others.
- Ability to and experience in developing comprehensive and
effective quality assurance systems to measure operation of the
residential services department.
- Ability to organize and present information effectively, both in
spoken and written word, to a wide variety of audiences.
- Ability to analyze and solve complex problems and to make
effective decisions affecting the overall operation of the
- Ability to manage time with considerable latitude for independent
- Ability to maintain flexibility in work hours, which may require
overtime or extended hours, and to be on-call in a rotating
Registration or Licensure Requirements:
None Initial Selection Criteria:
- Bachelor's degree from an accredited college or university
- Three (3) years of experience working with people with
intellectual and developmental disabilities in a residential
- Two (2) years of supervisory/management experience.
All new hire candidates will be required to receive COVID-19
medical screening (nasal test) as part of the due diligence
The salary offered will follow HHS starting salary guidelines which
are typically made at or near the minimum of the salary range.
Applicants must pass a fingerprint criminal background check,
pre-employment drug screen, and registry checks including the
Client Abuse/Neglect Reporting System (CANRS), Nurse Aide,
Medication Aide and Employee Misconduct and HHS OIG List of
Excluded Individuals/ Entities. Males between the ages of 18 - 25
must be registered with the Selective Service.
All State Supported Living Center employees are subject to random
Flexibility in work hours is required for this position. The
position may be required to work overtime and/or extended
All applicants must be at least 18 years of age to be considered
for employment at a state-operated facility.
There are no Military occupations that relate to the initial
selection criteria and registration or licensure requirements for
this position. For additional information see the Texas State
Auditor's Military Crosswalk at
agencies use E-Verify. You must bring your I-9 documentation with
you on your first day of work. I-9 Form - Click here to download
the I-9 form. In compliance with the Americans with Disabilities
Act (ADA), HHS agencies will provide reasonable accommodation
during the hiring and selection process for qualified individuals
with a disability. If you need assistance completing the on-line
application, contact the HHS Employee Service Center at
1-888-894-4747. If you are contacted for an interview and need
accommodation to participate in the interview process, please
notify the person scheduling the interview. Home Page - FAQ's -
Contact Us: 1-888-894-4747, TTY - 1-866-839-2747, FAX -
1-866-245-3646 or E-mail
Application Mailing Address - P.O. Box 6629, Round Rock, TX
78683-6629, Attn: Staffing and Recruitment
Keywords: Texas Health and Human Services, Corpus Christi , Director of Residential Services, Executive , Corpus Christi, Texas
Didn't find what you're looking for? Search again!