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Director of Residential Services

Company: Texas Health and Human Services
Location: Corpus Christi
Posted on: February 22, 2021

Job Description:

Job Description:
Manager IV - The Director of Residential Services (DRS) performs advanced (senior-level) and complex managerial duties to ensure the effective oversight and administration of the daily residential operations and activities at the State Supported Living Center (SSLC). Administers and directs all residential programs and campus coordination through proper deployment and competent work performance of direct support professionals (DSPs) and other assigned staff. Ensures residential programs are integrated with other services such as psychology/behavioral services, active treatment/vocational services and qualified intellectual disabilities services to provide optimal services to the individuals residing at the SSLC. Ensures that the structure, staffing and operations of all residential and program services conform to the conditions of participation for the facility as an Intermediate Care Facility serving persons with Intellectual Disabilities (ICF-IID), the terms of the settlement agreement with the U.S. Department of Justice and all other relevant state and federal laws, rules and regulations. Proactively identifies issues and provides solutions. Implements directives. Responds to crisis/emergency situations and takes immediate action to resolve the issue(s). Develops, schedules, and prioritizes standards and processes for achieving established goals. Oversees development and implementation of plans of correction and other reports. Hires, develops, plans, assigns, and supervises the work of others. Serves on and/or chairs multiple committees and work groups. Works under limited supervision of the Assistant Director of Programs (ADOP), with considerable latitude for the use of initiative and independent judgment. Performs related work as assigned. Serves as ADOP as needed and serves in the on-call rotation. Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Serves in the capacity of the Executive or Administrator on Duty in rotation and is on-call as needed.

Provides leadership and plans, assigns and supervises the activities of residential services departmental staff. Directly supervises the Unit Manager/Directors and other assigned staff based upon SSLC structure and needs. Hires, trains, and promotes professional growth of the employees within the department so that a competent workforce is maintained. Ensures that all departmental staff are compliant in training per agency and facility standards. Conducts performance evaluations of assigned staff to give employees timely feedback on their performance and oversees staff development plans and activities. Takes action to improve employee retention and reduce turnover.

Directs and oversees the functions of the residential services department to ensure quality and integration with other program services. Maintains a physical presence on the homes/units to oversee residential services and to ensure optimal quality of life for individuals residing at the SSLC. Provides feedback to Unit Managers/Directors of their findings. Interacts with individuals residing on campus in an emotionally supportive and therapeutic manner to model and provide an environment of caring, dignity and respect.

Provides consultation, guidance and support to campus coordinators to ensures proper scheduling and coverage of the campus. Ensures adequate supervision based upon levels of supervision of individuals, and to ensure integrated services and programming for residents. Works collaboratively with other department leads such as in the areas of QIDP services, behavioral health/psychology, and active treatment/vocational services to ensure sufficient staff to provide robust program and services. Monitors staffing issues such as turnover, retention, and use of overtime, and takes action to improve these areas.

Responds to and manages crisis/emergency situations impacting safe facility operations. Takes immediate action to avoid dangerous situations involving residents, staff and/or environmental issues. Instructs subordinate staff on actions to take, leads root cause analysis discussion and takes proactive measures to avoid similar situations in the future.

Ensure the residential services department is focused on continuous process improvement and compliance with the Department of Justice Settlement Agreement. Identifies areas of needed change and makes recommendations to improve operations. Prepares for and responds to annual survey and regulatory audits. Develops and implements plans of correction (POC) including overseeing the establishment of goals and objectives, developing and approving schedules for work completion, setting priorities and standards for achieving goals; and manages POC evaluation activities.

Takes proactive steps to determine potential issues and communicates those, along with suggestions for solutions, to the ADOP and/or Director. Executes directives given by the ADOP and/or Facility Director, ensuring they are communicated effectively to direct support professionals and other line staff. Utilizes work time effectively to ensure that assignments are completed in a thorough and timely manner. Prepares any required reports.

Oversees the analysis, implementation, and documentation of HHSC and SSLC policies, and monitors compliance with policies and procedures. Provides technical guidance for staff within the department or facilitates getting that guidance from another subject matter expert. Ensures residential services staff are trained on policy changes.

Actively participates in and/or facilitates administrative review activities including Executive Management Team, Incident Management Review, Administrative Review team, Critical Incident Team, and other special projects and committees as assigned. Leads integrated team efforts for highly complex individuals to develop and implement effective service plans upon request.

Performs related work duties as assigned including but not limited to actively participating and/or serving in a supporting role to maintain the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
- Knowledge of Texas Administrative Code, HHSC policies and procedures related to State Supported Living Centers, and the Department of Justice Settlement Agreement.
- Knowledge of and experience in ensuring the provision of quality services, treatment, training and supports for individuals with intellectual disabilities.
- Skill in working with ICF/IID standards and applicable rules and laws.
- Skills in defining problems, collecting data, establishing facts, conducting a root cause analysis.
- Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problem.
- Skill in devising solutions to administrative problems.
- Skill in coaching others to build capacity.
- Skill in developing, implementation and evaluating administrative policies and procedures.
- Skill in managing a large group of staff members through a chain of command.
- Skills in staff scheduling and deployment at a residential facility.
- Skills in using computers and agency/facility software including, but not limited to, Microsoft Word, Excel, PowerPoint, Access, Outlook, and SharePoint.
- Ability to manage business function and activities of a large department.
- Ability to establishing goals and objectives.
- Ability to effectively manage crisis/emergency situations.
- Ability to plan, assign, and supervise the work of others.
- Ability to and experience in developing comprehensive and effective quality assurance systems to measure operation of the residential services department.
- Ability to organize and present information effectively, both in spoken and written word, to a wide variety of audiences.
- Ability to analyze and solve complex problems and to make effective decisions affecting the overall operation of the facility.
- Ability to manage time with considerable latitude for independent judgement.
- Ability to maintain flexibility in work hours, which may require overtime or extended hours, and to be on-call in a rotating schedule.
Registration or Licensure Requirements:
None Initial Selection Criteria:
- Bachelor's degree from an accredited college or university preferred;
- Three (3) years of experience working with people with intellectual and developmental disabilities in a residential setting; and
- Two (2) years of supervisory/management experience.
Additional Information:
All new hire candidates will be required to receive COVID-19 medical screening (nasal test) as part of the due diligence process.

The salary offered will follow HHS starting salary guidelines which are typically made at or near the minimum of the salary range.

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS OIG List of Excluded Individuals/ Entities. Males between the ages of 18 - 25 must be registered with the Selective Service.

All State Supported Living Center employees are subject to random drug testing.

Flexibility in work hours is required for this position. The position may be required to work overtime and/or extended hours.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
MOS Code:
There are no Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position. For additional information see the Texas State Auditor's Military Crosswalk at HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Home Page - FAQ's - Contact Us: 1-888-894-4747, TTY - 1-866-839-2747, FAX - 1-866-245-3646 or E-mail
Application Mailing Address - P.O. Box 6629, Round Rock, TX 78683-6629, Attn: Staffing and Recruitment

Keywords: Texas Health and Human Services, Corpus Christi , Director of Residential Services, Executive , Corpus Christi, Texas

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