IT Support Technician (Helpdesk/Desktop)
Company: Storage Strategies
Location: Corpus Christi
Posted on: April 18, 2024
Job Description:
Job Type
Full-time
Description
SSI is seeking an IT Support Technician (Helpdesk/Desktop) to join
our team on a new Navy contract in the summer of 2024. Submit your
resume now to be part of the team on this new 5-year program!
Opportunities for advancement in IT, telecom, & cyber security!
DUTIES AND RESPONSIBILITIES :
- Provide superior customer service to internal and external
clients by maintaining local and remote computer systems and making
sure all users are equipped with technology to support company
goals.
- Act as a primary point of contact for incoming Helpdesk phone
calls and emails.
- Open and update Support Requests based on phone calls and
emails.
- Triage Support Requests to determine priorities based on
severity of issue, effect on user/company, and other influencing
factors.
- Configure and deploy workstations and laptops.
- Provide client locations with onsite support as necessary.
- Create and maintain accurate documentation to ensure correct
procedures and licensing are followed.
- Create and remove new user and computer accounts within and
outside of domain environments.
- Support various customer software and hardware as needed,
including working with third-party service providers to expedite
customer solutions.
- Regularly perform scheduled maintenance on desktops, laptops,
and servers.
- Scan and maintain machines for security purposes.
- Provide technical assistance for common application and
hardware issues.
- Research best practices for applications.
- Maintain confidential information as needed.
- Assist the Advanced Services teams with deployments,
installations, rollouts, and maintenance.
- Escalate issues to Advanced Services and the Management team as
appropriate.
- Provide basic Video Tele-Conference (VTC) support to systems on
NIPR/SIPR networks, including Initiate and Terminate VTC's, and
Provide basic troubleshooting of application and connectivity.
- Other duties and projects as assigned Requirements
- Education: DoD8570 IAT Level II (eg: Sec+)
- Clearance: Secret
- 1-3 years' experience in Technical Support or equivalent
experience.
- Excellent team skills, must be thorough, must have excellent
communications skills, written and verbal
- Demonstrate initiative and be results oriented with flexibility
and tenacity
- Demonstrate the ability to continuously adjust priorities to
reflect changing circumstances
- Ability to work in a dynamic cross-organizational team
environment
- Strong dedication to provide quality customer service
- Effective problem-solving skills and inherent decision-making
ability
- Strong analytical skills including the ability to quickly
identify the cause of issues with the system or determine if other
teams need to be included in resolving an issue
- Ability to manage own projects including communications to
customers as well as work as part of a larger team managed by a
project manager
- Required to stand, walk and sit; communicate verbally both in
person and by telephone; use hands to finger, handle or feel
objects or controls; reach with hands and arms. Regularly required
to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific
vision abilities required by this job include close vision,
distance vision, depth perception, color vision and the ability to
adjust focus.
- Physical demands associated with this position may include
extensive walking (including stairs) throughout offices and between
buildings. May require use of personal or Government vehicle to
drive to local and/or remote office locations.
SSI is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.
SSI is a HUBZone small business that provides professional services
including systems engineering, information systems integration, and
technology management services. SSI offers a generous array of
benefits including: Employee Medical, Vision, Dental, and
Prescription Drug Insurance Plans, 60% paid premium for dependents.
SSI provides Life Insurance, Long Term Disability, and Short-Term
Disability benefits at no cost. SSI employees receive 24 paid days
off in the first year on board. We also provide Military Leave
benefits, a 401(k) Retirement Plan, education assistance, Personal
Technology Refresh and Employee Referral bonuses. Positions subject
to Service Contract Act (SCA) have benefits provided as required by
law.
Keywords: Storage Strategies, Corpus Christi , IT Support Technician (Helpdesk/Desktop), Engineering , Corpus Christi, Texas
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